Service design is a human-centered approach and method for business development and innovation. By co-creating with people that are interacting with your service or organisation, you generate customer commitment and loyalty towards your company. This approach is applicable whether you are developing services, business strategies or value propositions as well as for more complex challenges of important civic functions and great ecosystems. Service Design or Design Thinking are commonly used to explain the same thing - how to create great customer experiences with and for the people involved.
At Expedition Mondial we have long and profound experience of establishing and developing service design within a wide range of businesses. Our core focus is to help our clients with methods, strategies and the culture change necessary to co-develop their organisation together with their users, customers and employees. We support our clients with true customer and employee insights, enabling them to make sound priorities, investments for their organisation and take strategical decisions.